Orders

If you are unsure about a size just look at the size guide provided for every item and if you still have
doubts, contact us at hello@consycou.com and we will help you find the perfect size.

We accept most credit and debit card payments including Visa, Mastercard, American Express. We
take online security seriously, our credit card payments are handled by PCI compliant 3rd party
providers (Stripe).

Shipping

It takes 2 to 3 working days.

The carrier will send you an email with a tracking number of your parcel as soon as it is processed
and out for delivery.

The shipping cost to Italy is 5,50 € and if you spend more than 150 € the shipping is free.
The shipping cost to Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece,
Ireland, Luxembourg, Monaco, Portugal, Spain, Sweden, The Netherlands is 14€ and if you spend
more than 200 € the shipping is free.

Exchange & Returns

If you would like to exchange your item for a different size, colour of style, the return costs are on
you but shipping costs for the new item are on us. On the other hand, if you want to exchange your
item for a different one, you'll have to follow the return process and place a new order.

To exchange please follow these steps:

1/ You must send the request to the email  hello@conscyou.com  within 7 days from receiving the
product, specifying the number of the order and indicating the product code [with size and color]
that you want to exchange and the product code [with size and color] which is requested as a
replacement.

2/ After receiving confirmation on our part you have to ship your parcel to:

Conscyou c/o Tml srl
VIA PROV. DELLA PIODA SNC
22071 BULGORELLO (CO)
Contatto: Luca Guggeri
Tel.: 0318123091 - lucagu@tmlsrl.com

after max 48 hours from receiving our email confirmation
3/The return will be managed within 7 - 14 working days following the date of receipt of the goods
returned to the warehouse and within the same term Conscyou.com will replace the product (or
refund the price in case of impossibility of replacement).

You will receive your money back for your order on your bank account. Expect a maximum of 14
days processing time after reception of the goods to get refunded.

You have 14 days from the delivery date to notify us by email that you want to return your
product. The product(s) must be as new and must still have a tag on. We will not refund any
damaged and/or used products.

Please follow these simple steps to return your product:
1/ Send us an email at hello@conscyou.com, indicating the reason for return (optional), order
number and product name.
2/ We will send you a return label that you will have to put on your parcel and then go to the Post
office and ship it from there.
3/ After receiving and checking the return good(s) we will send you an email confirming that we have
accepted your return & process the refund in the form of a transfer back to your bank account.

Additional Info

We are always on the lookout for new brands, if you feel that you share our values please email us
at hello@conscyou.com.

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