We accept most credit and debit card payments including Visa, Mastercard, American Express. We take online security seriously, our credit card payments are handled by PCI compliant 3rd party providers (Stripe).
If you are unsure about a size just look at the size guide provided for every item and if you still have doubts, contact us at hello@consycou.com and we will help you find the perfect size.
You have 14 days from the delivery date to notify us by email that you want to return your product. The product(s) must be as new and must still have a tag on. We will not refund any damaged and/or used products.
Please follow these simple steps to return your product:
1/ Send us an email at hello@conscyou.com, indicating the reason for return (optional), order number and product name.
2/ We will send you a return label that you will have to put on your parcel and then go to the Post office and ship it from there.
3/ After receiving and checking the return good(s) we will send you an email confirming that we have accepted your return & process the refund in the form of a transfer back to your bank account.
For Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Monaco, Portugal, Spain, Sweden, The Netherlands it takes 4 to 5 days.
Avete 14 giorni di tempo dalla data di consegna per comunicarci via e-mail che volete restituire il vostro prodotto. I prodotti devono essere come nuovi e devono avere ancora il cartellino. Non rimborseremo i prodotti danneggiati e/o usati.
Per restituire il prodotto, seguire questi semplici passaggi:
1/ Inviateci un’e-mail all’indirizzo hello@conscyou.com, indicando il motivo della restituzione (facoltativo), il numero d’ordine e il nome del prodotto.
2/ Vi invieremo un’etichetta di reso che dovrete apporre sul pacco e poi recarvi all’ufficio postale e spedirlo da lì.
3/ Dopo aver ricevuto e controllato la merce da restituire, vi invieremo un’e-mail di conferma dell’accettazione del reso e provvederemo a elaborare il rimborso sotto forma di bonifico sul vostro conto bancario.
You will receive your money back for your order on your bank account. Expect a maximum of 14 days processing time after reception of the goods to get refunded.
If you would like to exchange your item for a different size, colour of style, the return costs are on you but shipping costs for the new item are on us. On the other hand, if you want to exchange your item for a different one, you’ll have to follow the return process and place a new order.
To exchange please follow these steps:
1/ You must send the request to the email hello@conscyou.com within 7 days from receiving the product, specifying the number of the order and indicating the product code [with size and color] that you want to exchange and the product code [with size and color] which is requested as a replacement.
2/After receiving confirmation on our part you have to ship your parcel to:
after max 48 hours from receiving our email confirmation
3/The return will be managed within 7 – 14 working days following the date of receipt of the goods returned to the warehouse and within the same term Conscyou.com will replace the product (or refund the price in case of impossibility of replacement).